el777 Terms & Conditions — Your Rights and Obligations on This Platform

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and el777 ("the Platform", "we", "our", "us") governing your use of the el777 website accessible at https://el777.io and all services, games, and features offered through it.

By completing the account registration process, making a deposit, placing a bet, or otherwise accessing any part of the el777 platform, you confirm that:

• You have read, understood, and accepted these Terms in full.
• You are at least 21 years of age.
• You are accessing el777 on your own behalf and not on behalf of a third party.
• You are not a restricted person under Section 2 of these Terms.
• You understand that gambling involves financial risk and that you may lose some or all money you deposit.

These Terms should be read in conjunction with el777's Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into this agreement. Where any conflict exists between this document and those policies, these Terms shall prevail unless expressly stated otherwise.

2 Eligibility and Registration

Access to el777's real-money gaming and betting services is restricted to eligible players who satisfy all of the following criteria at the time of registration and on a continuing basis throughout their use of the platform:

• Age: You must be at least 21 years of age. el777 enforces a strict minimum age requirement of 21 years for all account holders. This requirement reflects el777's commitment to responsible gaming and the protection of young people from gambling-related harm.
• Legal capacity: You must have full legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.
• Single account: You may hold only one registered account on el777. Registration of multiple accounts is strictly prohibited and will result in all associated accounts being closed.
• Accurate information: All registration details you provide — including your full name, date of birth, mobile number, and payment method details — must be accurate and kept current. Providing false information constitutes a material breach of these Terms.
• Self-exclusion status: You must not have previously self-excluded from el777 or be subject to any active exclusion period. Players who have activated self-exclusion and attempt to re-register will have new accounts closed immediately.

el777 reserves the right to request identity verification documents at any stage of the account relationship, including but not limited to: a copy of your national identity card, utility bill, or screenshot of a registered bKash, Nagad, or Rocket account in your name. Accounts where verification cannot be completed will be suspended pending resolution.

el777 does not knowingly accept registrations from players who are prohibited from gambling under the laws of their jurisdiction. It is the player's responsibility to determine whether accessing el777 is lawful in their location prior to registration.

3 Account Management

Once your el777 account is registered and verified, you are responsible for all activity that occurs on that account. The following rules apply to account management:

• Login credentials: You must keep your username and password strictly confidential. Do not share your login details with any other person. el777 will never ask you for your password through any communication channel, including live chat, email, or SMS.
• Unauthorised access: If you suspect that your account has been accessed without your authorisation, you must notify el777 immediately at [email protected]. el777 will investigate and take appropriate protective action, which may include temporary account suspension pending investigation.
• Account currency: All el777 accounts operate in Bangladeshi Taka (BDT). All balances, deposits, withdrawals, bonus amounts, and wager thresholds are denominated in BDT. The minimum deposit is ৳500. Currency conversion is not supported.
• Account closure: You may request account closure at any time by contacting [email protected]. Upon closure, any real-money balance (net of pending bonus wagering requirements) will be returned to your registered payment method within five business days. Accounts subject to active investigations cannot be closed until the investigation is resolved.
• Dormant accounts: An account that has had no login activity for 12 consecutive months is classified as dormant. el777 reserves the right to apply an inactivity maintenance fee of ৳100 per month to dormant accounts where a balance exists, after notifying the account holder at the contact details on file.

4 Deposits and Withdrawals

el777 supports the following deposit and withdrawal channels for Bangladeshi players: bKash, Nagad, Rocket, and Upay. All transactions are processed in Bangladeshi Taka (BDT). The following terms govern all financial transactions on the platform:

Deposits:

• The minimum deposit amount is ৳500. There is no maximum deposit limit, though individual payment providers may impose their own transaction limits.
• Deposits are credited to your el777 BDT wallet in real time under normal operating conditions. If a deposit is not credited within 15 minutes, contact support with your transaction reference number.
• el777 does not charge any fee for deposits. Fees charged by your mobile wallet provider are separate and are the player's responsibility.
• You may only deposit using a payment account registered in your own name. Third-party deposits are strictly prohibited and will result in the deposit being returned and the account reviewed for compliance.

Withdrawals:

• The minimum withdrawal amount is ৳500. Withdrawals must be directed to the same payment method used for the most recent deposit unless specifically approved otherwise by the support team.
• Withdrawals are processed 24 hours a day, seven days a week, including public holidays. Standard processing time is 15 to 60 minutes from the time the withdrawal request is approved.
• el777 may request additional verification documents before processing a withdrawal, particularly for first-time withdrawals or withdrawals above ৳50,000. This is a standard anti-fraud and anti-money-laundering measure.
• Withdrawal requests that remain unprocessed for more than 24 hours due to verification requirements will be communicated to the account holder via the contact details on file.
• Balances derived entirely from bonus funds that have not yet met wagering requirements are not withdrawable. Only real-money balance and fully cleared bonus balance may be withdrawn.

el777 operates in compliance with applicable anti-money-laundering (AML) principles. The platform reserves the right to decline, delay, or reverse any financial transaction that it suspects to be connected with fraudulent activity, money laundering, or any other form of financial crime.

5 Bonuses and Promotions

el777 offers various promotional bonuses to new and existing registered players, including welcome deposit bonuses, reload bonuses, cricket betting promotions, and seasonal offers tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general terms, as well as any specific conditions stated at the time the bonus is offered:

• Wagering requirements: All bonuses carry a wagering requirement that must be met before any bonus-derived funds can be withdrawn. The applicable wagering multiplier is stated on the bonus offer page at the time of claiming. Unless otherwise specified, the wagering requirement applies to the sum of the deposit and bonus amount.
• Minimum odds: Bonus funds used in sports betting must be wagered on selections at minimum odds of 1.50 (decimal) unless stated otherwise in the specific bonus terms. Wagers placed on selections below the minimum odds threshold will not count toward the wagering requirement.
• Game contribution: Not all casino games contribute equally to bonus wagering requirements. Slots typically contribute 100%, while live casino table games may contribute a lower percentage. The contribution rate for each game category is displayed in the bonus terms section of your account.
• Expiry: All bonuses and their associated wagering requirements expire within 30 days of the bonus being credited unless otherwise stated. Upon expiry, any uncompleted wagering requirement will result in the bonus balance and any winnings derived from it being forfeited.
• One bonus at a time: Only one bonus may be active on an account at any given time. Activating a new bonus before fulfilling the requirements of an existing one is not permitted.
• Abuse: el777 reserves the right to withhold or reverse any bonus where it has reasonable grounds to suspect that a player is exploiting the bonus structure, using multiple accounts to claim the same offer, or engaging in any other form of bonus abuse.

el777 reserves the right to modify, suspend, or withdraw any promotional offer at any time and without prior notice, except where a player has already validly claimed the offer, in which case the original terms at the time of claiming shall apply.

6 Betting and Gaming Rules

All games and betting markets available on el777 are governed by the specific rules applicable to each product, which are accessible within the relevant game or betting interface. The following general rules apply across all el777 products:

• Game fairness: All casino games on el777 use random number generation (RNG) systems from certified third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. The published return-to-player (RTP) percentages for each game are accurate representations of the long-term statistical payout rates under standard play conditions.
• Bet placement: A bet or game round is deemed accepted and binding once confirmed by the el777 system. Bets cannot be cancelled or amended after confirmation except where a specific "cash out" feature is available and exercised before the event or game round concludes.
• System errors: In the event of a technical error, software malfunction, or connectivity issue during a game round or bet settlement, el777 reserves the right to void affected rounds or bets and return the staked amount to the player's account. el777 is not liable for losses arising from technical failures outside its direct control.
• Sports betting: Cricket markets including BPL, IPL, T20 World Cup, and Bangladesh Tigers series are settled according to the official result declared by the relevant governing body (BCB, ICC, BCCI). In the event of a match being abandoned or reduced in overs, el777's specific cricket betting rules, as displayed within the sportsbook, shall determine settlement.
• Minimum and maximum stakes: Minimum and maximum stake limits apply to all betting markets and game types. These limits are displayed within the relevant game or market interface and may be adjusted by el777 at any time.

7 Responsible Gaming

el777 is committed to promoting safe, responsible, and sustainable gaming. The platform provides all registered players with tools to manage their gaming activity, including:

• Deposit limits: Daily, weekly, and monthly deposit limits can be set from your account dashboard. Reductions take effect immediately; increases are subject to a mandatory 24-hour cooling-off period.
• Session time limits: You can set a maximum session duration after which your account will be automatically logged out.
• Self-exclusion: Players who believe their gambling is becoming harmful may activate self-exclusion for periods ranging from 30 days to permanent closure. Self-exclusion is irreversible during the chosen exclusion period.
• Reality checks: Optional on-screen notifications can be enabled to remind you of the duration of your current gaming session.

el777 strictly enforces its 21+ age requirement and takes its duty of care to all players seriously. If you are concerned about your gambling behaviour, please contact our support team at [email protected] or visit the el777 Responsible Gaming page for detailed guidance and resources.

8 Prohibited Conduct

The following conduct is strictly prohibited on el777. Violation of any of these prohibitions may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where required:

• Providing false, misleading, or fraudulent information during registration or at any other point in the account relationship.
• Registering more than one account or assisting another person to register a duplicate account.
• Allowing any person under the age of 21 to access or use your account.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, interact with games, or perform account actions outside of normal manual human use.
• Engaging in collusion with other players or with any third party to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, glitches, or calculation errors to generate artificial winnings. Any winnings resulting from a demonstrably erroneous game state are void.
• Engaging in matched betting, arbitrage betting, or any systematic strategy designed to guarantee profit irrespective of game outcome, where such activity exploits el777's bonus structures.
• Using el777's platform for any money laundering, terrorist financing, or other financial crime purpose.
• Harassing, threatening, or abusing el777 support staff or other players through any communication channel.
• Attempting to reverse engineer, scrape, or copy any part of the el777 platform, its software, or its data.

9 Intellectual Property

All content available on the el777 platform — including but not limited to software, source code, game interfaces, graphics, logos, trademarks, text, audio, video, and the overall design and layout of the website — is the exclusive intellectual property of el777 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the el777 platform for personal, non-commercial gaming and betting purposes only. This licence does not include any right to:

• Copy, reproduce, distribute, or publicly display any el777 content.
• Modify or create derivative works based on el777 content.
• Use el777's trademarks, logos, or brand elements without express prior written consent.
• Frame, mirror, or scrape the el777 website or any of its content on or through any other platform.

Game content provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective studios and is used on el777 under valid commercial licensing agreements. el777 makes no ownership claim over third-party game content.

10 Limitation of Liability

To the fullest extent permitted by applicable law, el777's total liability to any player for any claim arising from or related to use of the platform shall be limited to the value of the player's real-money account balance at the time the claim arises.

el777 shall not be liable for any of the following, whether arising in contract, tort, or otherwise:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or corruption of data.
• Any indirect, incidental, special, or consequential loss or damage.
• Losses arising from service interruptions, platform downtime, network outages, or events outside el777's reasonable control including natural disasters, acts of government, or third-party infrastructure failures.
• Losses arising from the player's failure to maintain the security of their account credentials.
• Losses arising from decisions made by the player in reliance on information displayed on the platform that was subject to a technical error.

el777 makes no warranty that the platform will be continuously available, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis. el777 will make reasonable commercial efforts to maintain high availability but does not guarantee uninterrupted access.

11 Dispute Resolution

el777 is committed to resolving player disputes fairly and promptly. The following procedure applies to all disputes arising from your use of the el777 platform:

1. First contact: In the first instance, contact the el777 support team via in-account live chat or at [email protected], providing full details of the dispute including your account username, the date and time of the relevant transaction or game round, and the nature of your complaint. The support team will acknowledge your complaint within 24 hours.
2. Formal review: If your complaint is not resolved at first contact, request escalation to el777's formal complaint review process. A senior review team member will investigate and provide a written decision within seven business days.
3. Final decision: el777's written decision following formal review is final and binding in respect of factual matters relating to game outcomes, transaction records, and account activity, as these are determined by system logs that constitute the definitive record of all platform activity.

Disputes relating to unsettled bets must be raised within 30 days of the relevant event concluding. el777 will not investigate disputes relating to events that concluded more than 30 days prior to the date the complaint is received.

These Terms are governed by applicable law. Any dispute that cannot be resolved through el777's internal process and that proceeds to formal legal proceedings shall be subject to the exclusive jurisdiction of the competent courts of the relevant territory.

12 Amendments and Termination

el777 reserves the right to amend, update, or replace these Terms & Conditions at any time. The procedure for material amendments is as follows:

• Material changes — defined as changes that substantively affect player rights, financial terms, or account conditions — will be communicated to registered account holders at least 14 days before the new terms take effect.
• Notification will be delivered via the mobile number or email address associated with the player's account, and a prominent notice will be displayed on the el777 platform from the date the amendment is published.
• Continued use of the el777 platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account before the effective date and withdraw your balance.
• Minor amendments — such as corrections of typographical errors, clarifications that do not change the substantive meaning of any clause, or updates to contact information — may be made without advance notice.

el777 reserves the right to suspend or permanently terminate any player account where:

• There has been a material breach of these Terms by the player.
• el777 has reasonable grounds to suspect fraud, money laundering, or other illegal activity.
• A player has been found to be under the age of 21 at the time of registration.
• Continued operation of the account creates regulatory, reputational, or legal risk for el777.

Where an account is terminated due to a breach by the player, el777 reserves the right to withhold any bonus balance and to conduct a review of all winnings generated during the period of the breach before releasing any real-money balance.

13 Contact Information

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you need assistance with any aspect of your el777 account, please contact the el777 support team through any of the following channels:

• Live Chat: Available 24 hours a day, seven days a week via the in-account live chat function. Average response time during Bangladesh Standard Time (BST, UTC+6) peak hours is under five minutes.
• Email: [email protected] — please include your account username and a clear description of your query. Email responses are provided within 24 hours on business days.

el777's registered support team operates on Bangladesh Standard Time (BST, UTC+6). All written communications with el777 should be conducted in English to ensure accurate and timely handling of your query.

el777 does not provide a telephone support line. Please do not share sensitive account information such as passwords or full payment details in any communication with the support team. el777 will never request your password.